Refund Policy
Effective 9 November 2026
Free trial
Every plan starts with a 7-day free trial. Cancel before it ends and you pay nothing.
14-day refund on your first payment
If TradingZo isn't right for you, email support@tradingzo.com within 14 days of your first payment after the trial and we'll refund it in full. No questions asked.
Renewals
Later monthly or yearly renewals aren't refundable, but you can cancel any time in Settings › Plan & billing and you won't be charged again. You keep access until the end of the period you paid for.
Upgrades
When you move from Pro to Max, the unused part of what you paid is credited, and you only pay the difference shown before you confirm.
How refunds are paid
Refunds go back to the original payment method through Paddle, our Merchant of Record, usually within 5–10 business days. Where your local consumer law gives you further rights, those rights apply.